My bag has arrived squashed, what do I do?

If your bag has arrived squished, do not fret. You can get it looking at good as new with a little tender loving care. Simply hang up with some padding inside and it will regain its shape in no time (if you simply can’t wait use your bag, a steamer can really help speed up the process). To keep it looking fresh, machine wash with cold water on a gentle cycle, no harsh soaps. 

Worldwide shipping?

Yes, you heard right - we ship worldwide! At the minute we have a fulfilment centre in the US, and currently have an offer for FREE shipping throughout the US. For worldwide orders there will be a shipping fee associated. This will be added in check-out depending on the country you are ordering from. We have big plans, so hope to be in a city closer to you soon! See Shipping for more details

Can I return my bag?

We are proud of our bags, and know you will be too. If by any chance you’re not happy with what you receive, please email us within 7 days to arrange a refund. See our Refunds page for more details.

How do I look after it?

Our bags are highly durable, but not indestructible. As with any material, it will show signs of wear and tear over time. You can minimise this by taking care of your bag in the usual ways. The material has an “aqua seal” which will ensure that water drips off with ease, but we do suggest tackling any coffee spillage / margarita overflows as soon as possible to avoid permanent stains. 

Hand or machine wash on gentle with cold water with no harsh soaps. Don’t wash with non-colour fast materials as the colour might stain the bag (or the clothes!). No tumble dry, dry-clean, or iron. Avoid regular machine washing as the material will show signs of wear quicker. Do not rub material to remove stains, as this will encourage wear of the material, firmly blot the fabric instead.

How do I pay?

We accept payments (or ‘investments in style’ as we like to think of them) via Visa, MasterCard and Amex.